Terms of sale
GENERAL CONTRACT CONDITIONS
Information pursuant to Legislative Decree n. 185/1999 "Implementation of Directive 97/7 / EC relating to the protection of consumers in respect of distance contracts", of Legislative Decree no. 70/2003 "Implementation of Directive 2000/31 / EC relating to certain legal aspects of information society services, in particular electronic commerce, in the internal market", as well as; of the Legislative Decree 6 September 2005, n. 206 & ldquo; Consumer Code, pursuant to article 7 of the law of 29 July 2003, n. 229 & rdquo; .
The information is provided by:
Via F.lli Bronzetti 35, 21013 Gallarate
VAT number: 01889280127
These general conditions of sale govern the relationship between the Customer and Reverse s.r.l. with regard to the purchase of products remotely via the telematic network / internet, on the website www.reversesrl.com.
For anything not expressly regulated in these general conditions of sale, please refer to the provisions of Legislative Decree 22 May 1999, n. 185, to the Legislative Decree 6 September 2005, n. 206 and the applicable regulations of the Italian Civil Code.
Art. 1 - DEFINITIONS
Contract: means the distance contract having as its object the purchase of goods stipulated between the company & agrave; at responsibility; limited REVERSE S.R.L., with registered office in Gallarate, Via F.lli Bronzetti 35, hereinafter referred to as & ldquo; Reverse s.r.l. & rdquo;, registered in the Busto Arsizio register of companies under no. 27057, Tax Code 03018460158, VAT number 01889280127, and a customer consumer or an entrepreneur customer, in the context of a remote sales system organized by Reverse s.r.l. that, for this contract, exclusively uses Internet technology.
All contracts, therefore, will be concluded directly through the access by the customer to the website corresponding to the address www.reversesrl.com.
Consumer: s & rsquo; only means the natural person who concludes the contract for purposes not related to the activity; entrepreneurial or professional possibly carried out.
Entrepreneur: s & rsquo; means the subject, natural person, public or private legal person, unrecognized collective entity with autonomous subjectivity; legal, which in concluding the contract acts within the framework of its business; professional or entrepreneurial.
Client: s & rsquo; means the buyer generally understood, both Consumer and Entrepreneur.
Catalog products: means the products in the E-Commerce section of the website www.reversesrl. com;
Art. 2 - ACCEPTANCE OF THE GENERAL CONDITIONS OF SALE AND OBLIGATIONS OF THE CUSTOMER
2.1. The contract stipulated between Reverse s.r.l. and the Customer must be considered concluded with the acceptance, even if only partial, of the order by Reverse s.r.l. same. This acceptance is considered tacit, unless otherwise communicated in any form to the Customer.
This last, by placing an order in the various ways; provided, declares to have read all the information provided to him during the purchase procedure and, consequently, to fully accept the general and payment conditions transcribed below.
2.2. And & rsquo; It is strictly forbidden to insert false and / or invented personal data in the data collection forms, necessary for the completion of the order. It is also forbidden to enter data of third parties or make multiple registrations relating to a single customer. Reverse s.r.l. reserves the right & agrave; to legally pursue any violation and abuse, in the interest and for the protection of all customers.
2.3. If the customer is Consumer, once the on-line purchase procedure has been completed, will provide; to print or save an electronic copy and, in any case, keep these general conditions of sale in compliance with the provisions of articles 3 and 4 of Legislative Decree 185/1999 on distance selling.
The forwarding of the order confirmation, therefore, implies full knowledge of the same and their full acceptance.
2.4. Any right of the Customer to request Reverse s.r.l. compensation for damages or indemnity, as well as & eacute; to attribute any responsibility to the same; contractual or extra-contractual for direct or indirect damages to people and / or things, caused by the non-acceptance, even partial, of an order.
Art. 3 - SALE PRICES AND METHOD & rsquo; PURCHASE
3.1. All the sales prices of the products present and indicated on the website www.reversesrl.com, which constitute an offer to the public pursuant to art. 1336 c.c., do not include VAT and shipping costs, expressly indicated later in the view cart section. These prices may vary at any time without Reverse s.r.l. is required to give prior notice; in any case, once the order of the product has been placed, this will not be subjected to; any price variation.
The cost of transport, both national and international, duly highlighted in the specific order form of the site that the Customer will have; care to view before confirming the purchase, & egrave; entirely at the expense of the same.
In case of delivery abroad, the Customer will also be responsible for any additional costs due to taxes or fees provided for by the legislation in force in the country of destination.
3.2. The Customer can & ograve; purchase only the products in the catalog at the time of placing the order and viewable online at www.reversesrl.com, so & igrave; as described in the relevant information sheets. It is understood that the image accompanying the description of a product can not be perfectly representative of its characteristics.
Art. 4 - MODE & Agrave; OF PAYMENT
4.1. Advance Bank Transfer: in case of payment by Advance Bank Transfer, what is ordered by the Customer will be paid; kept busy for a maximum of 10 (ten) days from the date of the order. The dispatch of the order will take place; only when the amount due is actually credited to Reverse's current account. Failure to receive the actual credit within 10 (ten) days from the date of the order will result in & agrave; cancellation of the order. & nbsp;
Art. 5 - MODE & Agrave; SHIPPING AND DELIVERY
5.1. Shipping and delivery: Reverse s.r.l. will provide & agrave; to deliver to Customers, at the address specified at the time of the order, the products selected and ordered, with the modalities & agrave; referred to in this article, through the Italian Post Office, or trusted couriers and / or shippers.
The contract is concluded with the delivery of the goods by Reverse s.r.l. to the courier. For this, Reverse s.r.l. will not be responsible in case of non-delivery or delayed delivery n & eacute; of total or partial damage to the goods themselves. It will be only the courier who made the shipment is responsible.
5.2. At the time of delivery of the goods by the Italian Post Office or other courier, the Customer & egrave; required to check:
- that the quantity & agrave; of the ordered goods corresponds to what is indicated in the transport document;
- that the packaging is intact, not damaged, n & eacute; wet or, in any case, also altered in the closing materials.
Any damage must be immediately reported to the courier making the delivery.
Once the courier's document has been signed, the Customer will not be able to; make any objection about the external characteristics of what has been delivered.
5.3. Delivery times: the Italian post office or other courier undertakes to deliver the goods within the three days following the date of shipment, in the Italian territory; while, for shipments made abroad, the times are different in relation to the distance.
If the shipment is made by another courier, the delivery times will never exceed those provided for by art. 6 of Legislative Decree 185/99 (30 days from the date of the order and / or from the receipt of payment if available in stock). The aforementioned delivery terms refer to the products in the warehouse at the time of the order.
5.4. Delays in delivery: Any delays in the delivery of goods can not be attributed n & eacute; attributable to Reverse s.r.l. N & eacute ;, in any way, Reverse s.r.l. can & ograve; be responsible for damages caused by the Italian Post Office or by another Courier, in relation to the delayed delivery of the goods, to the customer or to third parties, meaning the contract perfected with the delivery of the goods to the courier.
5.5. Failure to deliver: If the Italian Post Office or any other courier delivering the goods does not find anyone at the specified address, they will deposit the goods in the warehouse indicated on the card that will be delivered; left in place. After thirty days of storage the goods will come; sent back to Reverse s.r.l. and the Customer will not be able to assert any rights. All expenses, direct and indirect, will be entirely borne by the Customer.
Reverse s.r.l. will retain the payment of the goods as a penalty, in addition to any greater damage suffered.
Should the Customer request Reverse s.r.l. to get back the ordered and paid products, object of non-delivery, will have to; make an immediate request to Reverse s.r.l. by fax 0331 / 78.19.33. All expenses, in addition to the greater damage suffered by Reverse s.r.l ..
5.6. Delivery costs: These are charged to the Customer and are clearly and separately stated from the price of the good or service, when placing the order, as already; provided for in the aforementioned art. 3.
5.7. Invoicing: For each order placed on www.reversesrl.com, Reverse s.r.l. issues an accompanying invoice which shows the list of all items shipped and which is placed in a sealed envelope and sent together with the goods.
For the issue of the invoice, the information provided by the Customer at the time of the delivery is valid. order.
5.8. The mismatch of the ordered goods with that delivered will have to; be promptly communicated to Reverse s.r.l ..
Art. 6 - AVAILABILITY & rsquo; OF PRODUCTS
6.1. The Customer may & agrave; purchase only the products present in the electronic store (SHOP section) and in the quantities & agrave; existing in real time in the warehouse.
Art. 7 - LIABILITY & rsquo;
7.1. Reverse s.r.l. assumes no responsibility; for inefficiencies attributable to force majeure and / or unforeseeable circumstances such as accidents, thefts and / or robberies to the courier in charge of delivery, fires, explosions, strikes and / or lockouts, earthquakes, floods and other similar events that prevented, in all or in part, to execute the contract in the time and manner agreed.
7.2. Nor will it be liable to anyone for damages, losses and costs incurred as a result of the failure to execute the contract for the aforementioned causes, as the Customer is only entitled to a refund of the price paid by the Freight Forwarder, single responsible.
Art. 8 - RIGHT OF WITHDRAWAL
8.1. Pursuant to art. 64 of Legislative Decree 206/2005, if the customer & egrave; a Consumer has the right to withdraw from the purchase contract for any reason, without necessity; to provide explanations and without any penalty, except as indicated in this article and in paragraphs 3, 4 and 5 of the aforementioned law.
It should be noted that this right is; reserved exclusively to individuals, to those consumer customers who, as defined in article 1, purchase the goods for purposes not related to and unrelated to their business; professional. Is not serious; provided for the right of withdrawal to Entrepreneurs, natural or legal persons, who act in reference to the purchase contract in a professional context.
To exercise this right, the Consumer must & agrave; express to Reverse s.r.l. the will & agrave; to withdraw within 14 working days from the date of receipt of the goods in the case of goods.
This communication must; be sent by registered letter with acknowledgment of receipt, addressed to Reverse s.r.l., Via F.lli Bronzetti 35, 21013 Gallarate or by fax to no. 0331.781933 or by e-mail to firstname.lastname@example.org, always sent within the aforementioned period of 14 days and followed by a confirmation by registered letter with acknowledgment of receipt, sent within the following 48 hours.
Once having received the aforementioned notice of withdrawal, Reverse srl will communicate to the Consumer the instructions on the modality; to return the goods, intact and in the original packaging, which must be take place within the next 48 hours.
8.2. In any case, the right of withdrawal is, however, subject to the following conditions:
- this right applies to the product purchased in its entirety, it is not; It is possible to exercise withdrawal only on part of the purchased product;
- the purchased good must; be intact and returned in the original packaging, without any lack.
- this right does not apply if the Consumer has purchased Personalized Products (in compliance with the provisions of art.55, 2 & deg; paragraph, lett. C, of Legislative Decree 206/2005).
8.3. The shipping costs relating to the return of the goods are entirely borne by the Consumer. The goods, up to the certificate of receipt in the Reverse s.r.l. warehouse, is; under full responsibility; of the Consumer.
In any case, Reverse s.r.l. is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments.
8.4. Reverse s.r.l., in case of withdrawal, will provide; to reimburse the Consumer for the amount of the returned goods (excluding ancillary costs), within 14 days from the date of receipt of the goods and, in any case, no later than 30 days from the Consumer's communication. It will be Consumer's care to promptly provide the bank details on which to obtain the reimbursement (Code ABI - CAB - Current Account & ndash; CIN code of the invoice holder).
8.5. The right of withdrawal is totally lost, for lack of the essential condition of integrity; of the goods (packaging and / or its contents), in cases where Reverse s.r.l. you ascertain:
- the lack of the external packaging and / or the original internal packaging;
- the absence of integral elements of the product;
- damage to the product for reasons other than its transport .
In case of forfeiture of the right of withdrawal, Reverse srl will provide & agrave; to return the purchased good to the sender Consumer, charging the shipping costs to the same.
Art. 9 - COMPANY PURCHASES
9.1. Reverse s.r.l. also supplies the products to Entrepreneurs, retailers, natural persons, public or private legal persons, unrecognized collective bodies endowed with autonomous subjectivity; legal, which in concluding the contract act within the framework of their business; professional or business.
9.2. In the case of orders of particular importance, the Entrepreneur can; contact Reverse s.r.l. directly by fax +39 0331 / 78.19.33
Art. 10 - GUARANTEES
10.1. All products sold by Reverse s.r.l. are backed by the manufacturer's official guarantee: validity; 24 months for the Consumer (natural person who buys the goods for purposes not related to his professional activity); 12 months for purchases made by companies private or public or by natural persons for professional purposes and, in any case, by the holders of VAT number, as provided for in article 1. Where a guarantee lasting more than 12 months is specified, make & agrave; the indicated duration is valid.
To benefit from the aforementioned guarantee, the Customer must; keep the accompanying invoice you will receive & agrave; upon delivery.
10.2. The guarantee applies to products that show conformity defects. and / or malfunctions not detectable upon purchase, provided that; the product itself is used correctly and with due diligence and that is; in compliance with its intended use and as provided in any attached documentation.
Art. 11 - CONTRACTUAL TERMINATION AND EXPRESS TERMINATION CLAUSE
11.1. Reverse s.r.l. has the faculty & agrave; to terminate the stipulated contract by simply notifying the Customer with adequate and justified reasons; in this case the Customer will have; right, exclusively, to the refund of any sum already; paid.
The Customer has the option & agrave; to cancel the contract within 24 hours from the order, promptly notifying the customer service by fax at no. 0331 / 78.19.33.
11.2. The obligations assumed by the Customer with this contract are essential so that, by express agreement, the non-fulfillment, by the same, of only one of these obligations will determine; the automatic termination of the contract pursuant to Article 1456 of the Italian Civil Code, without prejudice to the right for Reverse s.r.l. to take legal action for compensation for further damages suffered.
Art. 12 & ndash; APPLICABLE LAW AND DISPUTE RESOLUTION
12.1. The sales contract between the Customer and Reverse s.r.l. s & rsquo; intends concluded in Italy and governed by Italian law.
12.2. The parties will submit the disputes arising from this contract to the conciliation attempt provided for by the Conciliation Service of the Arbitration Chamber of Milan (www.risolvionline.it).
12.3. In the event that the attempt fails, the dispute will be; resolved with an arbitration governed by the Arbitration Regulations of the Arbitration Chamber of Milan.
The Arbitration Tribunal will be; composed of a single arbitrator, appointed by the Milan Arbitration Chamber. The arbitration will be ritual and the referee will decide according to law. The seat of the arbitration will be; Milan.
& Egrave; without prejudice to the right, for the Consumer only to appeal to the authority; competent judicial authority.
13. PROVIDING AND PROCESSING OF PERSONAL DATA
The personal data requested when placing the order are collected and processed in order to satisfy the express requests of the Customer and will in no case and for any reason be transferred to third parties. Reverse s.r.l. guarantees its customers compliance with the legislation on the processing of personal data, governed by the privacy code referred to in Legislative Decree 196 of 30.06.03.
INFORMATION PURSUANT TO ART. 13 OF D. LGS N. 196/2003
Reverse srl, informs its customers that:
a) personal data are necessary for the management of orders and, with the consent expressed in registration, may be used for purposes & agrave; promotional and / or sales, as well as; for statistics with the purpose of monitoring the degree of customer satisfaction with the quality & agrave; of the services rendered and on the activity; carried out in order to better orientate the needs of the customers themselves. Failure to consent to the processing of data for purposes; commercial and promotional activities does not affect
the carrying out of
activities. requests for the conclusion of the online order process.
b) for the purposes; referred to in paragraph a) above, in addition to the data controller, the persons in charge of marketing operations are authorized to carry out processing operations of said data. The Data will not be disclosed to third parties
c) the Data processing takes place through the use of manual, IT and telematic tools, by Reverse s.r.l. and / or by its representatives. In any case, the processing takes place with logic strictly related to the purposes; indicated above and, in any case, in order to guarantee the security and confidentiality of the data, which will also be serious; managed and protected in environments to which access is; under constant control.
d) Data controller is; the
Via F.lli Bronzetti 35, 21013 Gallarate
E-mail: email@example.com < br /> VAT number: 01889280127
e) In relation to the processing of the aforementioned data, the Customer, pursuant to art. 7 of Legislative Decree no. 196/2003 has the right to obtain from Reverse s.r.l .:
a. confirmation of the existence or otherwise of your personal data, their communication in an intelligible form and knowledge of their origin as well as; the logic on which the treatment is based;
b. the cancellation, within a reasonable period, of your data, their transformation into anonymous form or the blocking of those processed in violation of the law;
c. the updating of data, their correction or, when interested, their integration;
d. the attestation that the operations referred to in points 2 and 3 above have been brought to the attention of those to whom they have been communicated, provided that it is not impossible or involves a disproportionate use of means.
Furthermore, the Customer has , right to oppose for legitimate reasons the processing of personal data concerning him, even if pertinent to the purpose of the collection.
The general conditions of sale set out above can be modified or updated at any time by Reverse srl These changes are effective from the moment they are published on the website www.reversesrl.com and, consequently, will refer to sales subsequent to the change itself.